Damaged or Faulty Goods
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If items are received damaged or faulty, we will gladly exchange them within 30 business days of receipt.
Please note any visible / physical damage at time of delivery. If item is visibly damaged, please do not accept delivery and notify the delivery driver. If item has been accepted, please take photos of any damage and get in touch via our contact details below to receive a Return Merchandise Authorization (RMA).
Returned items must be in as delivered condition including packaging and all accessories that are part of the original SKU and you must be able to provide proof of purchase.
Once approved, we will generate a return shipping label for the goods to be returned and also replacement item(s) at our expense.
If we are unable to arrange a suitable replacement, we will arrange for a full refund.
Returns
We will happily accept returns on all products within 30 business days of purchase with the exception of made-to-order or customized products. Items must be in original packaging, in new condition and unused. Customer can choose to apply credit towards a replacement item or full refund.
Return shipping is the customer's responsibility for any return that isn't due to a damaged, faulty or incorrect item. That includes change-of-mind returns and items that turn out not to suit your work. If you're unsure whether a tool has the capacity or fit you need, call us before ordering and we'll help you check.
RMA Process
To start a return, you can contact us at [email protected] or by phone on (855) 605-4599.
If your return is accepted, we'll send you instructions on how and where to send your package. For damaged, faulty or incorrect items, we'll also send a prepaid return shipping label. For all other returns, you arrange and pay for return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] or by phone on (855) 605-4599.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refused or Undeliverable Shipments
If you refuse a delivery, or the carrier returns an order to us because it couldn't be delivered to the address provided or wasn't collected, the original shipping cost is not refundable. This includes deliveries refused because of import fees, duties or taxes. It doesn't apply to refusing a visibly damaged delivery, which is covered under Damaged or Faulty Goods above.
If you'd still like the order, we'll ship it again once you've paid the new shipping cost and any charges the carrier bills us for returning the shipment.
If you'd prefer a refund, we'll refund the order total less the original shipping cost, the carrier's return charges, and the 3.5% processing fee for orders paid by debit or credit card.
Please get in touch at [email protected] or by phone on (855) 605-4599 before refusing a delivery, so we can help sort out the issue first.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For orders where the original payment method was debit or credit card, there will be a 3.5% processing fee.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].